As part of an innovation programme to optimise self-service business processes and the required infrastructures, Deutsche Bank AG and DPS Engineering GmbH have worked closely together to develop Europe’s most modern self-service architecture. It has now been successfully rolled out to over 6,000 multifunctional self-service end devices. Multifunctional capability allows the use of a harmonised application and system architecture for all types of end devices that are common on the market, from a wide variety of manufacturers. This multifunctional and multivendor approach is embedded in a modern SOA architecture. All business processes are optimised end to end and implemented in a cost-effective way.